Learn More: Terra's Stocking Programs
Here at Terra Universal, we’ve made it our mission to offer the best possible lead times in the industry. In addition to aggressive stocking programs and streamlined fulfillment, Terra Universal also offers several services that ensure you receive your products as quickly as possible.
Terra FasTrak Guaranteed Delivery Services
FasTrak 24/7 guarantees to meet the shipping date YOU specify, regardless of quoted lead times.
Terra Universal can provide FasTrak 24/7 service for both in-stock products and custom orders.
Examples of FasTrak 24/7 services include:
- Assigning a dedicated senior expediter
- Assigning a dedicated production team and up to three shifts per day
- Eliminating internal purchase approvals to speed the receipt of parts and materials
Terra FasTrak service fees are only meant to cover the cost of additional Terra services, they are not designed to generate profit. If Terra fails to ship on or before the specified date, Terra will refund up to 100% of the FasTrak charges at the client's request. This guarantee does NOT cover direct, special, consequential, or other damages. It is strictly limited to 100% of the amount paid for the FasTrak service.
The FasTrak 24/7 refund policy does not apply when a specified ship date is missed due to factors outside Terra's control, such as vendor performance or shipping company delays. The FasTrak 24/7 guarantee DOES apply in instances where the shipping date is missed due to Terra's own negligence.
Terra Quick Ship Plus Service
Terra's QuickShip Program includes thousands of in-stock, ready-to-ship, ready-for-delivery products.
Examples of Quick Ship Plus-eligible products include:
Terra's Quick Ship Plus service provides the necessary resources to guarantee the required delivery date.
The Quick Ship Plus service is available for orders of in-stock, turnkey products that do not require any additional assembly before shipment. This service guarantees that the order will be delivered on or before the date indicated, or the charges for the Quick Ship Plus service will be refunded in full upon the client's approved request.
This guarantee does not cover any direct, special, consequential, or other damages, and is strictly limited to 100% of the amount paid for the Quick Ship Plus service. In alignment with FasTrak programs, In the case that shipment delays arise due to factors that are within Terra's control, Terra will refund up to 100% of the Quick Ship Plus fees. This guarantee does NOT cover direct, special, consequential or other damages and is strictly limited to 100% of the amount paid for Quick Ship Plus service.
Terra Quick Build Program
Terra's QuickBuild Program includes dozens of products with stocked components ready for quick assembly and shipment in 5 days.
Examples of QuickBuild-eligible products include:
- ValuLine Softwall Enclosures
- BioSafe® "Universal" Flow Hoods
- HEPA-Filtered Garment Cabinets
- Softwall CleanBooth™ Horizontal Laminar Flow Stations
Quick Build services are available for Terra products assembled with in-stock, on-hand components. Therefore, Terra can provide these items assembled and ready for shipment within 4 - 6 business days.
Need Help With Product Configuration?
Shop Terra Universal Online for immediate pricing or configure your components and accessories for quoting. For help with configuration, large purchases, and application expertise, contact your Terra sales specialist.
Terra Sales and Customer Service
Mon - Fri, 09:00 AM - 08:00 PM PST
Tel: +1 (714) 578-6100
Email: [email protected]
